- Communicate the way you want in real time
- Discover and relay critical exceptions immediately
- Fully track and execute rebuttal processes
- All communication is time and date stamped
- Make better decisions with deficiency reporting
ACES Audit Technology includes a robust Communication Portal for direct, recorded communication between your auditors and Areas of Responsibility (AOR). This capability, unique and exclusive among mortgage quality control systems, extends the reach of ACES to a far greater number of users within your organization. Our exclusive and customizable portal allows real-time communication through ACES to both internal and external constituents - increasing QC operational efficiency, creating an electronic audit trail, and ultimately reducing defects.
Communicate Immediately, Mitigate Risk
Facilitate inter-organizational communication and external communication with third parties regarding loan exceptions and audits. Our platform electronically sends notifications of critical exception findings to appropriate AORs and their manager. You may configure the system to notify the AOR either in real time or when the audit is complete. In either case, critical exceptions are discovered and communicated immediately instead of waiting until the end of the month. Recipients receive email notifications of exceptions requiring response, and login to their own customizable system interface to respond, track and report on their own exceptions.
Offline and Online Advantages
Our user-defined Communication Portal can be leveraged both offline and online. Online communication allows you to directly communicate within the ACES quality control platform to internal and external business partners for response. You can fully track and execute a rebuttal process while maintaining all the shared communication, notes, and documentation. You may also control the number of days allowed for response. Offline reporting is fully supported as well.
No More Ill-Informed Decisions
Support audit activity across the entire loan origination and post-closing process through the ACES Communication Portal. For pre-funding audit reviews, the module is used to protect you and your organization from making ill-informed business decisions. The system facilitates deficiency reporting and taking appropriate corrective measures. It documents the resolution of defects and cancelling or postponement of settlement when the pre-funding audit reveals deficiencies or when the review cannot be completed prior to the scheduled settlement.
Take & Track Proactive Action
ACES automatically tracks any Action Plan put into place by AORs to prevent critical exceptions/deviations from increasing in frequency. The GSEs often request Action Plans while auditing their lending institutions. Feel confident and prepared with ACES.
Let us provide you further detail on the extensive capabilities of ACES and our Communication Portal. Contact us to schedule a personal consultation, and discover how ACES can be tailored to you and your organization’s exact needs.