Servicing

  • Create custom question sets for Federal, state and GSE requirements
  • Document customer service policies & procedures
  • Enable real-time communication with auditors and AORs

These days, mortgage servicing quality control and compliance are about customer care and documenting that care every step of the way. Intense CFPB scrutiny leaves no room for sloppiness or error in mortgage servicing QC. HUD, the GSEs and even state regulators are turning a more critical eye towards servicers, making it imperative to monitor and document servicing activities.

ACES Audit Technology™, the leading software for mortgage servicing QC, helps you ensure you are taking care of your customers the right way by documenting servicing procedures and providing question sets tailored to Federal, state and GSE requirements. ACES also provides sophisticated communications tools to facilitate real-time communication between auditors and Areas of Responsibility (AORs).

ACES is designed to make servicing compliance and mortgage servicing quality control easy – learn how.